FAQ

Apply through the Service Application page. A representative will follow up within one business day to confirm availability and schedule installation.

Service is available to addresses inside our build-out areas across Prentiss County, Mississippi. You must be an electric customer to subscribe to our internet service.

If the location has not had Prentiss Connect internet previously, a crew will come out to run a drop outside first, and you will be contacted by phone once that’s completed to schedule a window for inside installation.

No. Standard installation is included at no charge. Non-standard installs (long underground runs, extensive in-home wiring, etc.) may be quoted separately.

Your fiber bill is due the same day as your electric bill. We send bills by email. You can also view bills and payment history in the online portal.

Payments may be made online, on the PCEPA app, by phone at 1-866-252-5891, or at the kiosks located outside of the power company lobbies in Booneville and Baldwyn.

Your first bill includes prorated charges for the days remaining in your install month plus the next full month, similar to the way your electric bill is structured.

Electric bill payments: $2.95 for credit/debit cards, $1.95 for E-Check. Fiber bill payments: $1.50 for either method.

No. Internet bills cannot be paid at the drive-through.

Our fiber service consistently delivers the speeds advertised. Wired connections via Ethernet will typically show very close to the plan speed. Wi-Fi speeds depend on your device, distance from the router, and home interference.

Every plan includes a managed Wi-Fi router. We monitor it to keep firmware current and can help diagnose Wi-Fi issues remotely.

Most homes are well covered by the included router. Larger homes may benefit from mesh extenders, which we can quote during install or after.

Yes. We do offer phone service, and you can keep your existing number when you switch to Prentiss Connect.

Visit our Speed Test page for two recommended testing options. For accurate results, plug into your router with Ethernet, close other apps, and test more than once.

First, try unplugging your router for 30 seconds and plugging it back in. If service does not come back, call our 24/7 Support line at 662-596-6688 and we will help you diagnose the issue.

Unplug the power cable from the back of the router, wait 30 seconds, then plug it back in. The router takes about two minutes to fully boot. If the issue continues, call tech support.

Our 24/7 Support line is 662-596-6688 for trouble calls, outages, and after-hours help. Real humans, available any time of day. For billing or new service, call Customer Service at 662-728-0133 during office hours.

Submit a service application and we will confirm within one business day. The Service Application page also shows our currently-served and planned communities.