Compliance

Prentiss Connect complies with FCC Open Internet transparency requirements. We do not block, throttle, or engage in paid prioritization of lawful internet traffic. Our Network Management Policy describes our practices in detail.

As required by the FCC’s Broadband Consumer Labels rules, we publish a standardized label for each service plan that discloses pricing, speeds, data policies, and network management practices. Labels are available on the Rates page.

Prentiss Connect does not provide voice telephone service and is not subject to E911 VoIP obligations. If you use a third-party VoIP provider over our network, please verify that provider’s E911 capabilities and limitations.

We file an annual CPNI compliance certification with the FCC pursuant to 47 C.F.R. § 64.2009(e). Our CPNI Policy describes subscriber rights and our data-handling procedures.

PCEPA participates in the federal Lifeline program, which provides a monthly discount on broadband service to qualifying low-income households. See the Lifeline page for eligibility requirements and application details.

We are committed to making our services and this website accessible to individuals with disabilities. If you encounter an accessibility barrier, please contact us so we can assist you and work to improve our services.

Regulatory inquiries and compliance-related correspondence may be directed to PCEPA, Attention: Compliance Officer, P.O. Box 489, Booneville, MS 38829, or by email to info@pcepa.com.