FAQ

Apply through the Service Application page. A representative will follow up within one business day to confirm availability and schedule installation.

Service is available to addresses inside our build-out areas across Prentiss County, Mississippi. You do not have to be an electric member to subscribe to fiber internet, though many of our subscribers are.

Most standard installations take two to three hours. We will schedule a window in advance, and a technician will install the fiber drop, ONT, and Wi-Fi router and verify speeds before they leave.

No. Standard installation is included at no charge. Non-standard installs (long underground runs, extensive in-home wiring, etc.) may be quoted separately.

Your fiber bill is due the same day as your electric bill. We send bills by email. You can also view bills and payment history in the online portal.

Pay online at the bill pay portal, by phone at 866-252-5891, by mail, or in person at our drive-through. The Pay My Bill button at the top of every page links directly to the portal.

Your first bill includes prorated charges for the days remaining in your install month plus the next full month, similar to the way your electric bill is structured.

Electric bill payments: $2.95 for credit/debit cards, $1.95 for E-Check. Fiber bill payments: $1.50 for either method.

Yes. Both options are available — see the Contact page for the office mailing address and drive-through hours.

Our fiber service consistently delivers the speeds advertised. Wired connections via Ethernet will typically show very close to the plan speed. Wi-Fi speeds depend on your device, distance from the router, and home interference.

Every plan includes a managed Wi-Fi router. We monitor it to keep firmware current and can help diagnose Wi-Fi issues remotely.

Most homes are well covered by the included router. Larger homes may benefit from mesh extenders, which we can quote during install or after.

We do not currently offer voice service. If you have voice through another provider, you can keep that service alongside Prentiss Connect internet.

Visit our Speed Test page for two recommended testing options. For accurate results, plug into your router with Ethernet, close other apps, and test more than once.

First, try unplugging your router for 30 seconds and plugging it back in. If service does not come back, call our 24/7 Support line at 662-596-6688 and we will help you diagnose the issue.

Unplug the power cable from the back of the router, wait 30 seconds, then plug it back in. The router takes about two minutes to fully boot. If the issue continues, call tech support.

Our 24/7 Support line is 662-596-6688 for trouble calls, outages, and after-hours help. Real humans, available any time of day. For billing or new service, call Customer Service at 662-728-4433 during office hours.

Submit a service application and we will confirm within one business day. The Service Application page also shows our currently-served and planned communities.

Build-out continues across Prentiss County. Communities marked Coming Soon are actively under construction; Planned communities are in the engineering pipeline. Submit an inquiry to be added to our notification list.